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5.5. Installation Troubleshooting

5.5.1. Error: NBI server not configured.

The variable NBISERVER was not defined in config.php, or config.php was not found.

NBISERVER specifies the database connection string used to connect to the NBI PostgreSQL database. Edit /path/to/webroot/config.php (if this file does not exist, please create it using /path/to/webroot/config-sample.php as a template). Set NBISERVER to a valid PostgreSQL connection string corresponding to the PostgreSQL database you previously set up for FlowTraq NBI. For more information on PostgreSQL connection strings, see pg_connect().

5.5.2. Error: NBI server authentication failed.

The connection string specified in config.php's NBISERVER was not defined in config.php.

Ensure that PostgreSQL is installed, that password identification is enabled (pg_hba.conf). Then make sure the host, database, username, and password specified in the NBISERVER variable in config.php are valid. For more information, please see Chapter 5, FlowTraq Web Interface and FlowTraq NBI Server.

5.5.3. Error: The FlowTraq Server failed to identify itself.

The version of FlowTraq Server is too old to support the identification and authentication methods required by FlowTraq NBI Server. Please upgrade FlowTraq Server to version Q1/13 or greater.

5.5.4. Warning: The NBI server is not authenticated with this FlowTraq server.

To reauthenticate the NBI Server to FlowTraq Server, uninstall FlowTraq NBI and reinstall. During installation, be sure to provide the the installer with the credentials of a valid admin user.

# /opt/flowtraq-nbi/uninstall.sh
# rm -rf /opt/flowtraq-nbi
# wget http://demo.flowtraq.com/downloads/flowtraq/flowtraq_Q1_13/FlowTraq-Q1_13-nbi_unix.sh.gz
# gunzip FlowTraq-Q1_13-nbi_unix.sh.gz
# sh ./FlowTraq-Q1_13-nbi_unix.sh
                    

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  • What's new in Q3/13
  • Introduction
    • System Overview
    • Support, Training, and Professional Services
      • Technical Support
      • Training and Professional Services
    • Change Log
      • Changes in FlowTraq Q3/13
  • Installation
    • System Requirements
      • Server Hardware Requirements
      • Client Hardware Requirements
      • Platform Requirements
    • Installation
      • Installation Overview
      • Installing or Upgrading FlowTraq Server
        • Preparing For Installation
        • Windows
        • Unix (including Mac OS X)
      • Installing FlowTraq Client
        • Preparing For Installation
        • Windows
        • Mac OS X
        • Unix
  • Initial Configuration
    • Launching FlowTraq Client
    • Logging In
    • Entering a License Key
    • User Administration
      • User Privileges
      • Changing Passwords
      • Adding and Removing Users
      • Granting and Revoking Adminstrative Privileges
      • User Access Control
  • FlowTraq Web Interface and FlowTraq NBI Server
    • Software Prerequisites
    • Installation Overview
    • Detailed Installation Guides
      • OpenSuSE Linux 11 - Installation Guide
      • Ubuntu Linux 10 (Lucid Lynx) - Installation Guide
      • CentOS 6.3 - Installation Guide
    • Access
    • Installation Troubleshooting
      • Error: NBI server not configured.
      • Error: NBI server authentication failed.
      • Error: The FlowTraq Server failed to identify itself.
      • Warning: The NBI server is not authenticated with this FlowTraq server.
  • Configuring Flow Sources
    • Supported Input Formats
    • Configuring NetFlow, cFlow, jFlow, IPFIX, and NSEL
    • Configuring sFlow
    • Using Flow Exporter
    • Troubleshooting Flow Sources
  • The Dashboard
    • Setting Up Your Dashboard
      • Pages
      • Managing Widgets
      • Widget Types
  • Interactive Reports (Workspaces)
    • Workspace Overview
    • Example Workspaces
    • Customizing Workspaces
      • Time Navigation
      • Filtering
        • Building Filters
        • Filter Fields
      • Views
        • Built-in Views
        • Custom Views
        • View Tabs
        • The Connection Graph
      • Workspace Details
    • Saving and Sharing Workspaces
      • Importing and Exporting Workspaces
      • Workspaces Widget
      • Printing and Saving Interactive Reports
  • Scheduled Reports
    • Scheduling Reports
    • Managing and Retrieving Reports
      • Editing, Disabling, and Deleted Scheduled Reports
      • Retrieving Reports
      • Deleting Generated Reports
  • Session Explorer
    • Accessing Session Explorer
    • Using Session Explorer
  • Alerts and Notifications
    • Setting Up Alerts
    • Managing and Retrieving Alerts
      • Editing, Disabling, and Deleting Alerts
      • Viewing Alert Causes
    • Alert Notifications
      • Notifications on the Dashboard
      • Notifications via E-mail
      • Notifications via Syslog Over UDP
      • Retrieving Notifications via the Command Line
  • Server Optimization and Administration
    • Performance Tuning
      • Performance Indicators
        • The Server Status Widget
        • The Flow Rate Widget
      • Performance Controls
        • The Memory Preference Panel
        • The Performance Preference Panel
          • The Session Database
    • Upgrading FlowTraq
      • Automatic Client Upgrades
        • Clearing FlowTraq Client's Library Cache
    • Advanced Administration
      • Starting and Stopping FlowTraq Server
        • Windows
        • Mac OS X
        • Linux
        • BSD
        • Solaris
      • Backing Up the Session Database
      • Clearing the FlowTraq Session Database
      • The FlowTraq Server Configuration File: flowtraq.conf
        • Making Changes to flowtraq.conf
        • Configuration File Format
  • Command Line Interface
    • Overview
    • Retrieving Raw Session Data from the Command Line with ftsq
    • Time Navigation
    • Filter String Syntax
    • Retrieving Statistical Queries from the Command Line with ftstat
    • Managing Users from the Command Line with ftum
    • Session Key Reauthentication
    • Retrieving Alert Notifications via the Command Line
  • The FlowTraq Network Behavioral Intelligence Toolkit
    • Overview
    • Configuration
      • Basic Parameters
      • Training Options
      • Logging Options
    • Usage Notes
      • ftbfg
      • ftdos
      • ftscan
      • fttcv
  • Enabling Flow Export on Common Devices
    • CISCO IOS
  • FlowProxy
    • Installing FlowProxy
    • Starting and Stopping FlowTraq Server
      • Windows
      • Mac OS X
      • Linux
      • BSD
      • Solaris
    • The FlowProxy Configuration File
      • Making Changes to flowproxy.conf
      • Configuration File Format
  • FlowTraq Web API Reference
    • Authentication
      • Request Parameters
      • Response Parameters
      • Example
    • Retrieving Processed FlowTraq Views
      • Request Parameters
      • Response Parameters
      • Example
    • Retrieving Raw NetFlow Sessions
      • Request Parameters
      • Response Parameters
      • Example
  • Flow FAQs
  • Legal Notices
    • END USER LICENSE AGREEMENT FOR FLOWTRAQ
    • Third-Party Software Components
      • Restlet
      • JFreeChart
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